# Battery is not charging

## Battery is not charging and the indicators are not lighting up

Cause: Mains plug of the battery charger is not (correctly) plugged in

Corrective measure: Plug the mains plug (fully) into the plug socket.

Cause: Plug socket, mains cable or battery charger defective

Corrective measure: Check the mains cable and the mains plug. If necessary, have the charger checked by an authorised after-sales service centre.

## Battery is not charging and both status indicators (3) light up red

Cause: The charger has identified an internal error

Corrective measure: Pull out the mains plug and make sure that the charger is cooled down. Reinsert the mains plug. If necessary, have the charger checked by an authorised after-sales service centre.

## Battery is not charging and one status indicator (3) lights up red

Cause: The charger has identified an error on the battery

Corrective measure: Ensure that the battery is fully and correctly inserted and that the battery and/or charging contacts are clean. Remove the mains plug and reinsert. If the error occurs again, have the battery checked by an authorised after-sales service centre.

Cause: Battery defective

Corrective measure: Replace the battery.

## Battery is not charging and the status indicator (3) lights up yellow

Cause: Battery temperature is outside the permissible charging temperature range

Corrective measure: If the battery temperature is above the permissible charging temperature range see Charging process, the Active Air Cooling function of the charger will switch on and cool the battery until the battery temperature is back within the permissible charging temperature range see .

If the battery temperature is below the permissible charging temperature range see Charging process, wait until the battery temperature is back within the permissible charging temperature range.